Thema: Is Blizzard losing touch with its customers?
#1: 07.07.2017 - 08:32
flag JoeClark avatarpicBeiträge: 178
   . I had an issue come up recently which was an obvious oversight on their part and was given no resolution in return other than, "we understand your frustration and I can't tell you why it works this way, but please share your feedback the forums". Apparently a support ticket < a forum post.

Really..? This is the customer service I can expect from a billion dollar company? I work for a startup and we provide better customer service than this. We have a total of 2 support reps and they have access to developers when the situation warrants it.

I'm not asking to speak with developers. But as the CTO for our company if a customer has a problem and I have the ability to fix it I do it no questions asked.

Thank you 

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