Massiver Rollback in China nach Serverausfall

Nach einem Stromausfall am vergangenen Samstag beim Rechenzentrumbetreiber „NetEase“, der Blizzard als Partner in Sachen Datenhosting zur Seite steht, gibt es nun einen Rollback aller Speielerdaten zur Minute vor dem Stromausfall. Blizzardmitarbeiter versuchten in einer 40 Stunden anhaltenden Downtime von Dienstagmorgen bis Mittwochabend die Daten wieder herzustellen blieben, doch sie blieben erfolglos.

Statement zum Vorfall:

Dear players,
First, please accept our sincerest apologies, and thank you all, truly, for your patience during the maintenance period.
On Saturday afternoon (14 January 15:20 CST), our Hearthstone database encountered an issue due to a power failure, which resulted in damage to the data.
Engineers from both NetEase and Blizzard attended to the issue immediately after the incident, attempting to restart the servers and restore the data. Unfortunately, due to technical issues with the back-up as well, they were not successful.
We fully understand your frustrations during any and all downtimes, and we exhausted all options in the first two days, but progress and results were poor with every option. In the meantime, the game environment had turned extremely unstable, and the maintenance period had already exceeded 24 hours.
After an extensive discussion of all available options, Blizzard and NetEase came to a collaborative decision to roll back game data to just before the point of the incident (14 January 15:20, 2017).
To clarify, we hope you understand that performing a roll-back is the absolute last resort, and we are deeply apologetic and regretful that we had to make this decision.
Performing a roll-back means that all Hero level progression, changes in collection and ladder rankings are lost, and could not be tracked. One of our biggest priorities has always been the gameplay experience, and we’re acutely aware of the time and effort you’ve dedicated to the game. Due to this unusual incident, some of you are facing a lengthier climb up the ladder, others will be forced to re-enter the arena.
Once again, we sincerely and unreservedly apologise for all the frustrations, inconveniences and losses that we have caused. Both Blizzard and NetEase will be dedicating all our attention and resources to this incident. We will announce compensation details after we are sure that the servers are running smoothly again.
Finally, we are fully aware that allowing this to happen was completely unacceptable. We will be reflecting on this, learning from this experience – including upgrading surveillance, better hardware protection – and do our utmost to ensure that similar incidents will not happen again. Thank you all for your understanding and support.
-Blizzard Entertainment & NetEase